We work to package your order up both beautifully and securely. We want your item(s) to arrive safely so that you can enjoy it immediately. Here are some details on what to expect during the ordering process.
We strive to cut, wrap & have your package out the door in two business days. If you need your order sooner, just drop us an email at firstname.lastname@example.org and we will do whatever we can to get the order to the post office ASAP.
We use the United States Post Office.
We currently ship to domestically to all 50 United States. We also ship internationally to Canada, Mexico, European Union, British Virgin Islands, Japan, South Korea, US Virgin Islands, Puerto Rico, and US Minor Outlying Island. Shipping rates are based on USPS pricing.
U.S. SHIPPING RATES:
We accept all major credit cards and PayPal.
Payments from our shopping site are processed by Adyen (for major credit cards) or PayPal. Little Fabric Shop does not see or capture any credit card information. All payment transactions are processed separate from Little Fabric Shop. More information on Adyen can be found here: https://www.adyen.com/ and more information on PayPal can be found here: https://www.paypal.com/us/home
SSL SECURE CERTIFICATE:
Payments are SSL Secure certified. Details on this encrypted certification can be found at: https://www.ssl.com/faqs/faq-what-is-ssl/
Check to make sure you have entered the correct credit card information. If you continue to have your payment declined, another form of payment will be needed. Any questions regarding a declined payments should be directed to your credit card company or with PayPal.
All orders can be cancelled within one business day of purchase. Just send us an email to email@example.com to begin the cancellation process.
CHANGES TO ORDER:
We can easily adjust your order within one business day after it is placed. After one business day we are happy to make changes as long as your order has not been cut & shipped. Please send us an email to firstname.lastname@example.org to discuss changes to your order.
All cut fabric-by-the-yard and pattern & booklet sales are final. All other items may be returned within 30 days of the purchase date. You must contact us at email@example.com and receive a return authorization number. All returns require this return authorization number. The return shipment is paid by the customer and must be postmarked within 30 days of order date. Return items are required to be in the same cut and condition as sold.
DIGITAL PATTERN DOWNLOAD PROCESS:
Once order is completed, you will receive an email with a link to download your digital pattern. This link is good for 30 days from day of purchase. You must download your digital pattern within this 30 day window. After 30 days, the pattern will no longer be available.
Please make sure your shipping address is correct. We ship directly to the address you provide in your order.
If USPS damages your item, please contact us at firstname.lastname@example.org within 3 business days so we can work with you and the post office in resolving this. A photo of the damaged box and item(s) is very helpful in this process.
If an item is missing or sent incorrectly, we will straighten this out. Just send us a note to email@example.com within 3 business days so we can quickly correct any errors.
OUT OF STOCK ITEMS:
If an item is out of stock, send us an email to firstname.lastname@example.org and we'll start a conversation to see if we can order or make it for you.
ORDERED ITEM BUT NOW OUT OF STOCK:
From time to time our online and physical inventory do not match. If an item you ordered is no longer available, we will offer you substitutions. If these options do not work for you, we will refund you for this missing item with our deepest apologies.