Shipping & Order Details

We work to package your order up both beautifully and securely. We want your item(s) to arrive safely so that you can enjoy it immediately. Here are some details on what to expect during the ordering process.

PROCESSING TIME: 

We strive to cut, wrap & have your package out the door within two business days. If you need your order sooner, just drop us an email at hello@littlefabricshop.com and we will do whatever we can to get the order to the post office ASAP.

​MAIL CARRIER:  

We use the United States Post Office for U.S. orders and the United States Post Office or DHL for orders outside the U.S.

​SHIPPING:  

We currently ship domestically to all 50 United States. We also ship internationally to Canada, Mexico, European Union, British Virgin Islands, Japan, South Korea, US Virgin Islands, Puerto Rico, and US Minor Outlying Island. Shipping rates are based on USPS & DHL pricing.

​U.S. SHIPPING RATES:​

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​PRE-ORDERS: 

This is a great way to receive popular fabric collections as soon as they are available. Pre-ordered fabric will be shipped as soon as it arrives. If ordering additional fabrics that are available now, all fabrics will be held until this fabric collection arrives. If currently available fabric is needed sooner, it must be ordered separately. These arrival times are estimates from our fabric distributor and not guaranteed delivery dates. If you have any questions regarding the status of your order, please let us know.

​PAYMENTS: 

We accept all major credit cards and PayPal.

​PAYMENT CENTER: 

Payments from our shopping site are processed by either Shopify Payments or PayPal. The following credit cards can be used through Shopify Payments: VISA, MasterCard, Amex, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay and Google Pay. Little Fabric Shop does not see or capture any credit card information. All payment transactions are processed separate from Little Fabric Shop.

​SSL SECURE CERTIFICATE:  

Payments are SSL Secure certified. Details on this encrypted certification can be found at: https://www.ssl.com/faqs/faq-what-is-ssl/

​DECLINED PAYMENTS:  

Check to make sure you have entered the correct credit card information. If you continue to have your payment declined, another form of payment will be needed. Any questions regarding a declined payments should be directed to your credit card company or with PayPal.

PAYMENT SYSTEM FRAUD ALERTS:

While extremely rare, the Shopify payment processing system may tag an order as a Potentially Fraud payment or as a Fraud Payment. If your order is flagged as a Potentially Fraud payment, we will require another form of payment to fill your order. If your order is flagged as a Fraud payment, we will cancel your order and reimburse you completely. As the payment collection system is separate from Little Fabric Shop, you will need to contact your credit card company for any information on why this is happening.

SALES TAX & OTHER FEES:

State sales tax is collected and paid by Little Fabric Shop for all orders in the United States. Any duties, tariffs, fees, or taxes required for orders outside the United States is the responsibility of the buyer. Little Fabric Shop includes the Harmonized System (HS) code and Country of Origin information on all international orders as required by the European Union. Please contact your local tax authority for any additional information.

​CANCELLATION POLICY:  

All orders can be cancelled, however, you must contact us immediately. Just send us an email to hello@littlefabricshop.com to begin the cancellation process. We work to ship quickly. Once the item is cut and in the mail, we are not able to cancel the order. We appreciate your understanding.

​CHANGES TO ORDER:  

We can easily adjust your order as long as your order has not been cut & shipped. Please send us an email immediately to hello@littlefabricshop.com to discuss changes to your order.

​RETURNS:  

All cut fabric-by-the-yard and pattern & booklet sales are final. All other items may be returned within 30 days of the purchase date. You must contact us at hello@littlefabricshop.com and receive a return authorization number. All returns require this return authorization number. The return shipment is paid by the customer and must be postmarked within 30 days of order date. Return items are required to be in the same cut and condition as sold.

​DIGITAL PATTERN DOWNLOAD PROCESS:  

Once order is completed, you will receive an email with a link to download your digital pattern. This link is good for 30 days from day of purchase. You must download your digital pattern within this 30 day window. After 30 days, the pattern will no longer be available.

SHIPPING POLICY:

All shipments are through the US Postal Service or DHL and are tracked. If a package is lost or damaged in shipping, please contact us. While we are not able to control this event, we do understand how frustrating and disappointing this can be. If your package is marked delivered by the postal service, we will not be held liable for missing packages. You will need to work with your post office and mail carrier to resolve this.

We are not responsible for shipping delays once the package enters the mail service. We will work with you closely to monitor any shipping issues. We appreciate your understanding in this matter as we have zero control over mail delivery or additional information beyond tracking information provided by USPS or DHL. Thank you.

​SHIPPING ADDRESS:  

Please make sure your shipping address is correct. We ship directly to the address you provide in your order. 

​DAMAGED ITEMS:  

If USPS damages your item, please contact us at hello@littlefabricshop.com within 3 business days so we can work with you and the post office in resolving this. A photo of the damaged box and item(s) is very helpful in this process. 

​MISSING ITEMS:  

If an item is missing or sent incorrectly, we will straighten this out. Just send us a note to hello@littlefabricshop.com within 3 business days so we can quickly correct any errors.

​OUT OF STOCK ITEMS:  

If an item is out of stock, send us an email to hello@littlefabricshop.com and we'll start a conversation to see if we can order or make it for you.

​ORDERED ITEM BUT NOW OUT OF STOCK:  

From time to time our online and physical inventory do not match. If an item you ordered is no longer available, we will communicate via email or phone (if phone number provided). We will use our hello@littlefabricshop.com email address so please allow for order communication. We will let you know what is missing and offer substitute items. If we do not hear back from you after 24 hours, we will reimburse you for the out of stock item with our deepest apologies.